Production system and perfect after-sale tracking ~ ~ through talent cultivation response customer expectations
Established to cope with the market demand of the production system
Kanagawa prefecture in Japan chigasaki city with Sumitomo Electric welding machine production base - Sumitomo Electric Optifrontier Co., ltd. of southern hunan factory.In main welding machine products, with the above mentioned is suitable for long-distance large-capacity backbone project "TYPE - 72 - c + series", such as data centre in North America for ribbon fiber fusion "TYPE - 72 - m series", in the house, and limited working space such as wiring between poles of lightweight compact "TYPE - 201 series".Besides, the production has a blades rotating the world patent structure of optical fiber cutting knife, remove when welding coating layer of lightweight compact hot strip clamp, this series of products won highly in the world.Factory long ITO, modest and auxiliary is the head of the southern hunan factory.He pointed out that the welding machine is very high precision products.
"Optical fiber welding operation is sub-micron operation, this means that the production itself is of high precision.This kind of high precision must be implemented by the man's hand.Now, of course, also in promoting automation, but the fine adjustment of the industry still requires skilled technology.Factory is one of the topics, therefore, is the need to develop through training to skilled people live on.Another point is very important, the market demand changes quickly, and diversified.Fluctuations in supply and demand is very big also, on the other hand, China is on the rise of new manufacturers centered, competition is increasingly fierce.We hope to seek from inventory production into production orders at the same time, build up to quickly respond to market demand and cost advantage of the new production system."(ITO)
For the maintenance personnel training practice
Because of welding machine is high precision products, in addition to product development and manufacturing, maintenance, and most important is that is daily maintenance and other after-sales services.Bad to happen in the product or failure, can quickly respond, sumitomo electric group in the nine branches (the United States, Britain, China, India, the Philippines, Thailand, Singapore, the united Arab emirates, Brazil) set up a repair service center, and build on the work of responsible for personnel training, and by the staff to guide its agent mechanism.Sumitomo Electric Optifrontier Co., ltd. production technology group Jane wood bo tzu responsible for strengthening the service work for years.
"We are on the basis of maintenance manuals, implement related training, including dismantling the fault products, replacement parts, adjustment and check, understand knowledge related to maintenance, etc.Mainly with the launch of the new model, by 1 person to attend the stronghold of parties, the thorough training for three days in advance.Through the three levels of the practical skills can obtain a three-month-long after test.After returning to the authorities in many countries continue to learn learned skills taught in Japan.Maintenance it is important in quickly determine which parts are abnormal, and find out the fault reason.By absorbing the knowledge, can cultivate in local talents to support fault happened immediately."(Jane wood)
Practical response to expand sales boost
Sales outlets in China - the trade (shenzhen) co., LTD., the welding machine repair service center manager Tang Chen, is one of the personnel training.Tang Chen is responsible for provincial agents and special maintenance station to carry out the maintenance guidance.
"I have been training for more than 10 times, each time feeling interpretation of the content is very easy to understand.Because there are logically guides our fault causation, so understanding is also very deep.China initially was products sales price are relatively cheap, but the data center is also increasing in recent years, the demand for higher performance, higher quality products in the rising.Personally, I look forward to pick up the "SumiCloud ™" (Cloud = Cloud) welding machine.Can accumulate welding related field data, so if you connect it with the system, not only can improve the accuracy of bad analysis, also can achieve more effective solutions."(tang)
In Sumitomo Electric Europe Ltd (SEEL) British service center manager Roy keane patel is participants from Europe.SEEL the services of a wide range, in addition to outside all of Europe, including Russia and follow-up services in Africa and the Middle East.
"Its about 70 sales agent.I am responsible for to factory for repair.Each time in Japan I feel high standard and professional training.Only with the maintenance manuals, will be a little difficult to understand, but this part can also be realized through hands-on practice.Now, SEEL is responsible for the welding machine in the market sales in the growth, but we think we proudly maintenance also contributes to this.There exist two topics.SEEL follow up in countries outside the circle of English countries have a lot, so I hope I can by multilingual and multi-purpose pictures make maintenance manuals more straightforward.In addition, as the growth of the sales, repair the Numbers are increasing, so hope to extend the talent."(patel)
The COLUMN
In order to obtain the 45th annual world support skills contest gold prize
World skills contest, held once every two years to the revitalization of vocational training and the competing nations seeking international youth skills personnel exchanges and friendship.Sumitomo electric group has four consecutive terms for competition in the construction of network is an indispensable welding machine and other products.In 2019 at the 45th session of the world skills contest contest of kazan (Russia) "information network wiring" competition, comprehensive equipment engineering company KINDEN CORPORATION, as a representative of the Japanese to win the gold medal.The winning the company, said chi water optimal too.
Pull the "competition, continued in tension.However, stick to it don't give up, eventually won the gold medal, I taste the unspeakable joy and excitement.Sumitomo electric集团的熔接机T-400S和光纤切割刀FC-8R使用便利，让我得以在比赛中高水平发挥。我对提供指导的各位、提供支持的公司和各位相关人员不胜感激。”（志水优太先生）
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